NorthStar Energy

Introduction

NorthStar Energy ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We comply with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. By accessing or using our website and services, you consent to the practices described in this policy.

Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact information (name, email address, mailing address, phone number)
• Account credentials (username, password)
• Payment information (credit card details, billing address)
• Energy usage data and preferences
• Correspondence and communication records
• Employment information (for job applicants)

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage, including:

• IP address and device identifiers
• Browser type and version
• Operating system
• Pages visited and time spent on those pages
• Referring website addresses
• Geographic location (with consent)

How We Use Your Information

We may use your personal information for the following purposes:

• Providing and managing our energy services and products
• Processing payments and billing
• Communicating with you about your account, services, or inquiries
• Sending newsletters, updates, and promotional materials (with consent)
• Improving our website, services, and customer experience
• Analyzing usage patterns and conducting market research
• Complying with legal obligations and enforcing our Terms of Service
• Protecting against fraud and unauthorized transactions
• Evaluating job applications and managing the hiring process

Information Sharing

We may share your personal information with the following categories of third parties:

• Service providers who assist us in operating our business and providing services
• Payment processors for transaction processing
• Professional advisors, including lawyers, auditors, and insurers
• Government bodies or regulatory authorities when required by law
• Business partners for joint marketing initiatives (with consent)
• Affiliated companies within our corporate family

We do not sell your personal information to third parties for their marketing purposes without your explicit consent.

Your Privacy Rights

Under Canadian privacy laws, you have the right to:

• Access your personal information in our records
• Request correction of inaccurate or incomplete information
• Withdraw consent for future collection, use, or disclosure
• File a complaint about our privacy practices
• Request information about our policies and practices relating to the management of personal information

To exercise your privacy rights, please contact our Privacy Officer using the contact information provided at the end of this policy.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include:

• Encryption of sensitive information
• Secure networks and access controls
• Regular security assessments
• Employee training on privacy and security

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your data.

Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can delete the information.

International Data Transfers

We may transfer, store, and process your information in countries other than your country of residence. These countries may have different data protection laws than your country. When we transfer your information internationally, we take steps to ensure that it receives an adequate level of protection.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on our website with a new "Last Updated" date. We encourage you to review this policy periodically.

If we make significant changes, we will notify you through a prominent notice on our website or by email if we have your contact information.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact our Privacy Officer at:

We will respond to your inquiry within 30 days or as required by applicable law.